
One question. One answer. One workflow. One record.
Follow one question from search to approved request and its record.
Sample data. The screens are redrawn from Claromentis 11.
The five parts of the story: press one to show it
Maya asks a question
MHMaya Hughes, employee
She gets an answer
Written from your intranet content, with the source linked.
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Yes, if the course helps you do your job and your line manager approves it before you book. Send a Training Request first, because a course booked without approval isn't paid back.
Policy ManagerKnowledge Base
Learning and Development Policy
Last modified on 14-09-2026
How to ask for a course to be paid for
Created on 22-09-2026
Same question, different person, different answer.
Each answer is written only from what that person can open.
Yes, if the course helps you do your job and your line manager approves it before you book. Send a Training Request first, because a course booked without approval isn't paid back.
Policy ManagerKnowledge Base
Training for contractors is arranged through your agency. Speak to your agency contact first.
Knowledge Base
Maya opens the form herself
She starts the request herself.
InfoCapture > Training Request
* - required fields
Training Request
- Course*
- Presentation skills, two days
- Start date*
- 02-11-2026
- Line manager*
- James Osei
Submit
After Submit: request TR0031
The workflow runs
James gets the request and moves it through approval.
An email to James Osei, her line manager
InfoCapture > Training Request > View Training Request: TR0031
- ID
- TR0031
- Submitted by
- Maya Hughes
- Status
- New
- Last modified
- 05-10-2026 09:12
- View Training Request
- Notes
- Files
- FlowChart
- History
- History diagram
- All
James approves
James approves the request.
JOJames Osei, her line manager
InfoCapture > Training Request > View Training Request: TR0031
- Status
- NewApproved
- Last modified
- 05-10-2026 09:1205-10-2026 14:40
- Approved
- Rejected
The History records it
Every change to the request is recorded with a name and a time.
InfoCapture > Training Request > View Training Request: TR0031
- View Training Request
- Notes
- Files
- FlowChart
- History
- History diagram
- All
| Date Modified | User name | Field | Change |
|---|---|---|---|
| 05-10-2026 09:12 | Maya Hughes | New ticket | |
| 05-10-2026 14:40 | James Osei | Status | New => Approved |
| 07-10-2026 10:05 | Ruth Campbell | Status | Approved => Booked |
Ruth books the course herself, then marks the request Booked.
More than a chatbot
- Ask: Get the answer and source.
- Act: Start the request.
- Approve: Manager reviews it.
- Record: Every change to the request is tracked.
All four sit in one platform, under one sign-in.
AI search comes with the intranet. The workflow requires the process automation add-on.



