Last updated: 27 October 2026
Techspire IT Limited, registered in England and Wales, company number 16288062. Registered office: 6th Floor, 37 Lombard Street, London EC3V 9BQ. VAT number GB 493 3380 72. We are registered with the Information Commissioner’s Office under reference ZB962724.
We are a small UK company and this is a plain account of what happens to your information when you use this website or work with us. No cookie banner theatre and no legal throat-clearing.
Visitors to techspireit.co.uk, anyone who fills in one of our forms or uses the live chat, anyone who asks for a free website health check, our clients, and anyone who emails or calls us.
We have not appointed a Data Protection Officer, and we have checked whether we need one. The legal test is being a public authority, or doing large scale monitoring, or handling special category data at scale. None of those is us. Privacy questions come to Harsh Divecha at dataprotection@techspireit.co.uk.
The first time you open any page, a banner asks whether we may use analytics cookies. On a wider screen it is headed About cookies; on a narrow phone that heading is hidden and you see the message straight away. It has three buttons: Accept all, Reject all and Let me choose. Accept and Reject are the same size, the same colour and the same weight, because a consent choice that is easy to give and hard to refuse is not a choice.
Behind Let me choose there are two groups, and only two:
| Group | What is in it | Can you turn it off? |
|---|---|---|
| Functional | The things that make the site work, including the record of the choice you just made on this banner. | No. It is marked “Always active”. Without it we cannot remember that you said no, and the banner would ask you again on every page. |
| Statistics | Google Analytics, and Microsoft Clarity, which records how pages are used. Everything in this group is held back until you choose, and the list here is what the group actually contains rather than a number that would go out of date. | Yes, and it is off until you turn it on. |
| Live chat | Our Zoho SalesIQ live chat, which recognises your browser if you come back. Held back until you choose. | Yes, and it is off until you turn it on. |
The live chat has a switch of its own, so you can have the chat without the measuring, or the measuring without the chat.
Until you choose, the things in Statistics and Live chat are genuinely not loaded. They are not loaded and ignored, and they are not loaded with a flag set. The browser never requests them. We check this by opening the site in a clean browser with no cookies and looking at what the browser actually asked for.
A Manage consent button sits at the bottom left of every page once you have made a choice, on a computer and on a phone alike. Press it and you can change your answer, and the change takes effect from the next page you load.
You can also email dataprotection@techspireit.co.uk and ask us to tell you how to clear what has been set, or clear cookies for this site in your browser settings, which removes the record of your choice entirely and makes the banner ask again.
Almost every cookie below is a session cookie: no expiry date, gone when you close your browser. There are two exceptions and both are in the table. The record of your banner choice lasts 180 days, about six months, which is the time the ICO suggests before asking again. A choice made before 27 October 2026 was kept for 365 days and runs out on its own. The Google Analytics cookies last longer too, and only if you accept.
| Cookie | Set by | When | What it is for |
|---|---|---|---|
cmplz_* | us | when you answer the banner | Remembers your answer, so we do not ask again. This is the record of your consent, and it lasts 180 days (365 for a choice made before 27 October 2026), after which the banner asks you afresh. |
zalb_c57dd84321 | Zoho, on forms.techspireit.co.uk | on the contact page and the pricing page, before you choose. On every other page, only if you open a form | Keeps you on the same server while the form is open. Session only, no expiry. |
drscc | Zoho, on files.zohopublic.eu | same as above | Loads the form’s own files. Session only. |
_ga, _ga_* | only if you accept | Counts visits and tells us which pages get read. | |
Microsoft Clarity (_clck, _clsk) | Microsoft Clarity | Not at the moment, on any choice | Clarity records how pages are used so we can see where one confuses people. Microsoft runs it in a consent mode for UK visitors, and we measured on 21 September that it currently sets no cookies at all, even after you accept: it gives each page view its own identifier instead of one that follows you between pages. These are the two names Microsoft would use if that changes, and we have listed them so this table stays right rather than going quiet. |
| SalesIQ chat cookies | Zoho | only if you turn on Live chat | Runs the chat and recognises you if you come back. |
| Booking and support portal cookies | Zoho, on bookings. and support.techspireit.co.uk | only if you click through to them | Run the booking page and the support portal. These are links, not embeds, so nothing is set unless you follow one. |
| Remote support cookies | Zoho Assist | only if you press “Start a remote support session” | Runs the support session you asked for. The page loads nothing from Zoho Assist until you press the button. |
Our forms are served by Zoho. On the contact page and the pricing page only, the form loads without you pressing anything, rather than waiting for the banner. That means Zoho is told your IP address, which page you came from and what browser you are using, before you type anything.
We have thought about this rather than ignored it. A contact page without a contact form is not a contact page, and if you have navigated to it you have asked for a way to get in touch. The two cookies it sets are session cookies that keep you on one server while the form is open and vanish when you close the browser, so there is no tracking in them. But we would rather tell you plainly than bury it, and if you would prefer not to touch it at all, email info@techspireit.co.uk or call 020 3337 6081 and nothing goes to Zoho until we reply.
The quote form on our pricing page has loaded before you choose since 7 October 2026. We put the quote form into the page itself, so that you can ask for a quote without pressing a button first. It loads as the page opens or as you scroll towards it, and it sets the same two session cookies. Until 9 October 2026 this policy still said the contact page was the only page that did this. That was wrong, and we are saying so here rather than quietly changing it.
The same Zoho form service sits behind the download and demo buttons on other pages. Those do not load until you press the button.
Our pages also carry a DNS prefetch for Google Tag Manager and for our host’s content network. A prefetch looks up an address in advance and nothing more: no connection is made, no file is fetched and nothing is stored on your device. We mention it only because it is the kind of thing that turns up in a scan and looks worse than it is.
From 21 to 28 September 2026 we trialled Leadfeeder, part of Dealfront. For visitors who accepted statistics cookies, it looked up the IP address against a database of business networks and showed us the name of the organisation, if it recognised one. It never showed us who you are. We removed it from the site on 28 September 2026, so it no longer runs for anyone, whatever you choose on the banner.
We use it to answer one question: are the right kinds of business reading this site. If you would rather we did not, press Reject on the banner, or use Manage consent to change your mind, and it does not run.
| What | Why | What allows us to |
|---|---|---|
| Analytics: a random identifier, the pages you looked at, roughly where in the world you are | To see how many people visit and which pages are worth keeping | Your consent, which you can take back at any time |
| Live chat: what you type, an identifier so the conversation continues if you come back, and your name and email address if you send one of our forms | To answer you | Your consent for the identifier, and answering your question once you have started a conversation |
| Session recording: a recording of how you moved, scrolled and clicked on a page, and a heat map built from many visits | To find the parts of a page that confuse people, which a visit count cannot show | Your consent, which you can take back at any time |
| Company identification (21 to 28 September 2026 only, now removed): your IP address, matched against a database of business networks to work out which organisation you were visiting from | To see which companies are reading the site, so we know whether we are reaching the right kind of business | Your consent, which you can take back at any time |
| Contact form: your first and last name, business email and company name, anything you choose to write in the one optional box, and which page of this site you asked from | To answer your enquiry | Taking steps at your request before entering a contract |
| Demo request: your first and last name, business email and company name, and which page of this site you asked from | To set up the 30-day Claromentis demo you asked for, email you the login, and get in touch with you about it | Taking steps at your request before entering a contract |
| Quote request: your first and last name, business email and company name, and which page of this site you asked from | To reply to you and quote for the work | Taking steps at your request before entering a contract |
| Guide request: your first and last name, business email and company name, which guide you asked for, and which page you asked from | To send you the guide you asked for | Taking steps at your request before entering a contract |
| Free website health check: the website address you give us, your work email, and the report we produce | To produce the report, send it to you, and follow up once | Taking steps at your request, and our legitimate interest in one follow-up about something you asked for |
| Remote support: the session, and what happens on the screen you share | To fix the thing you asked us to fix | Our contract with you if you are a client, or your own request if you are not. Either way the session starts only when you press the button |
| Client records: contact details, what we did, invoices | To deliver the service, bill for it, and keep the books | Our contract with you, and our legal obligations for tax and company records |
| Server and security logs: your IP address, your browser, the page requested, and anything our security plugin flags | To keep the site up and to see off attacks on it | Our legitimate interest in a site that works and is not broken into |
The four form rows are the short version. Section 6 says what each form asks for, what is recorded with your answers, and where they go.
Server logs are the one thing on this list that happens even if you refuse everything on the banner. They are how any website on earth stays up, they are not linked to your name, and we have listed them here rather than leaving them out because they are the only thing you cannot say no to.
Our website has four forms that run on Zoho Forms: a contact form, a demo request, a quote request and a guide request. All four ask for the same four things.
The four things: your first name, your last name, your business email and your company name. All four are required, and a form will not send without them.
Two forms have one thing more. The contact form has one optional box, “Anything we should know?”, which you can leave empty. The guide request has a list headed “Which guide?”, already set to the guide whose button you pressed.
None of the four asks for a phone number. Our booking page is separate: it runs on Zoho Bookings, asks for your name and email address, and has an optional box for a contact number.
The hidden fields. All four forms have a hidden field called Source. It holds one fixed sentence saying which form was sent, so that we can tell a quote request from a guide request. On the contact form it reads “The lead submitted the Contact Us form on the website.” All four also have a second hidden field, Page, which holds the page of this site you asked from, for example /brochures/. On our contact page and our demo page, where the form is the page, it holds the page of this site you came to it from, if you came from one. Neither holds anything you typed, but a hidden field should be declared rather than discovered.
What is recorded with your answers. Each form records the date and time it was sent. It also records where you came to the form from, as the address your browser passes on. From inside our own pages that is our website’s address. From the two buttons on our demo page it is that page’s full address.
Your IP address. None of the four forms stores your IP address with your answers. The contact form, the demo request and the quote request did until October 2026, when we switched it off; entries sent before then may still hold one. Loading a form does show Zoho your IP address, as section 4 explains.
How far you got through a form. On the contact form, the demo request and the quote request, Zoho is told which boxes you clicked into or started filling, and which was the last one you filled, even if you never send the form. When we read Zoho’s script on 10 October 2026, it sent which boxes, not what you typed in them. It is part of the form itself, so it does not depend on what you chose on the banner. We use it to see where people give up on a form. The guide request does not do this.
There is no tick box. The last thing on each of the four forms, above the button, is one line: “Please refer to our privacy policy for information on how we use your data. By completing this form you agree to our terms of use and privacy and cookie policy.” It links to this page and to our website terms. None of the four has a marketing tick box.
Where your answers go. Zoho Forms keeps what you sent. A copy goes into Zoho CRM, the system we keep enquiries in, as one record holding your name, business email, company name, which form you sent and which page of this site you sent it from. For a guide request it also holds which guide, and for the contact form it may also hold what you wrote in the optional box. If you send another form with the same email address, that record is updated rather than a second one made. Zoho holds both in the European Union.
The email you get, and our copy of it. Each form sends you one email from info@techspireit.co.uk: a confirmation, or the link to your guide. It is sent through SMTP2GO, an email delivery service, which also sends a copy to our own info@techspireit.co.uk mailbox on Microsoft 365. That copy is how we know a form has arrived. It holds the email we sent you, with your name and email address.
Our forms and the live chat. The contact form, the demo request, the quote request and the guide request are set to hand your name and email address to our live chat when you send the form. The chat runs only if you accepted it on the banner. Nothing else from the form goes across.
A demo request has one more step. To set up your demo we register your organisation with Claromentis, who set up the demo portal. We give them your company name, the web address we ask for your demo to be set up at (made from your company name), and a short description of what you need. We do not give them your name or your email address. Claromentis then tells us the demo’s administrator login. We brand the demo for your company, create a login for you on it in your own name and with your email address, and email it to you. You are asked to change the password the first time you log in. Because Claromentis hosts the demo, your name and email address are held there too. We may also get in touch to offer to show you around the demo, to ask about your organisation and the problem you want it to solve (how many people would use it, which departments, and what you use today), and to ask whether you need longer.
Where the forms sit. The contact form is part of our contact page and the quote request is part of our pricing page, so each loads without you pressing anything. The demo request and the guide request load only when you press a button. Section 4 says what loading a form tells Zoho.
How long, and what you can do. How long we keep an enquiry is in section 8. Section 7 lists each supplier named here. Your rights over what we hold are in section 9, and how to complain is in section 10. If you would rather not use a form at all, our email address and phone number are in section 15.
What this section used to say. Until 12 October 2026 this section described a contact form with fourteen questions and a tick box. The forms were shortened between 23 September and 1 October 2026 and the tick box went with them. On 7 October 2026 one guide request replaced the separate form each guide used to have, and the old forms were switched off on 9 October 2026. The old version also said no other form on this site asks for a phone number, which left out the optional contact number on our booking page. It did not mention the IP address three forms stored, how far you got through a form, the email copy or Claromentis. We are saying so here rather than quietly changing it.
| Who | What they handle | Where |
|---|---|---|
| Zoho | Forms, live chat, our CRM, remote support, the booking page and the support portal | European Union |
| Analytics, and only if you accept | United Kingdom and United States | |
| Microsoft | Clarity, our session recording tool, and only if you accept. Microsoft also uses what it collects for its own purposes, including advertising | United States |
| Microsoft 365 | Runs our info@techspireit.co.uk mailbox, which holds our copy of each email a form sends you | United Kingdom, where Microsoft stores our mailbox |
| SMTP2GO | Sends the emails our forms send you, and sends a copy of each one to our own mailbox | European Union, where SMTP2GO hosts our account |
| Leadfeeder, part of Dealfront | Holds the company identification records from our one week trial (21 to 28 September 2026). It no longer collects anything from this site | European Union, and some of their own suppliers sit outside it under standard contractual clauses |
| Hostinger | Hosts the website and its server logs | European Union |
| Claromentis | The digital workplace platform, for clients who buy it. When you ask for a demo, the registration of your organisation and the demo portal they set up. See the note below this table | For clients, set by the client’s own contract. For a demo, Claromentis hosts it on Google Cloud Platform, in one of the three places it offers: London, Frankfurt or South Carolina in the United States. We have not been told which of the three holds a given demo, or where the registration of your organisation is held, and will tell you what we have established if you ask |
| Our accountant | Invoices and the statutory books | United Kingdom |
If you buy Claromentis through us, the personal data inside your own intranet is not covered by this policy. You are the data controller for it, Claromentis is the processor, and where it is hosted, how long it is kept and what happens after a breach are all set by your own contract and by Claromentis’s data processing terms. We will point you to the current versions when you buy. This policy covers what we do with data you give us.
Where a supplier handles information outside the UK, the transfer relies on the UK’s approved safeguards. If you want to know which safeguard applies to which supplier, ask and we will tell you. We are also finalising the written data processing agreement with Zoho, and until that is signed we will say so rather than imply it is done.
We do not sell your information, and we do not share it for anyone else’s marketing.
| What | How long | Why that long |
|---|---|---|
| Chat conversations | 12 months from your last message | A year covers a slow decision and a follow-up. After that it tells us nothing we would act on. |
| An enquiry that does not become work | 24 months from when we last spoke, then deleted | Long enough for a slow decision, short enough that we are not keeping a dead lead for ever. |
| Client records | 6 years after the contract ends | Not our choice. Six years is how long a contract claim can be brought, and how long HMRC requires records. |
| Free website health check | 12 months from sending you the report | The report is a snapshot of one site on one day. After a year it is simply wrong. |
| Server access logs | 30 days | Enough to investigate something noticed late. |
| Security events | 12 months | A year is the minimum that shows a pattern rather than a one-off. |
| Invoices and accounting records | 6 years from the end of that accounting period | Companies Act and HMRC. Also not our choice. |
| Analytics | 14 months | The longest Google Analytics offers on a standard account, and shorter would stop us comparing one year to the next. |
| Company identification records | 12 months at the most, and as little as 7 days | This one is ours to set, because for the visitor tool we are the controller and Leadfeeder is our processor. Twelve months is our own ceiling and we will not keep a record of a visit for longer than that. What our plan allows can be shorter, and then the shorter figure is the real one: the free plan keeps only the last seven days and the last 100 companies. We stopped collecting on 28 September 2026, and we will delete the trial’s records sooner than twelve months if we close the account. |
| Session recordings | 30 days, and up to 9 months for heat maps and for a small sample of recordings Microsoft keeps | Microsoft sets these, not us, and these are the periods Microsoft publishes. We cannot shorten them, and Clarity can only be deleted as a whole project rather than one recording at a time. |
| The chat identifier, and remote support session records | Zoho’s own periods, which we are in the middle of confirming | We do not set these, so we would rather say we are checking than print a number that sounds right. Ask and we will tell you what we have established. |
You can ask us to give you a copy of what we hold about you, correct it, delete it, stop using it for a while, or send it to someone else. You can also withdraw consent at any time, which is what the Manage consent button does.
Where we rely on our own legitimate interests, which in this policy means the single follow-up after a free health check, and keeping the site secure, you have the right to object. Tell us and we will stop, unless we have a compelling reason not to that overrides your interests, and if that ever happened we would explain it to you rather than just refuse.
Email dataprotection@techspireit.co.uk. It is free. We answer within one month of receiving your request. If it is genuinely complicated we can take up to two months more, but only if we tell you inside that first month and explain why. We may ask you to confirm who you are, but only where we genuinely cannot tell, and not as a way of slowing things down.
If you think we have handled your information badly, tell us and we will look into it. Email dataprotection@techspireit.co.uk with “Data protection complaint” in the subject line, or write to Data Protection, Techspire IT Limited, 6th Floor, 37 Lombard Street, London EC3V 9BQ. There is no form to fill in and no particular words you need to use. Tell us what happened and what you would like us to do about it.
We will acknowledge your complaint within 30 days of receiving it, and usually much sooner. We will look into it, keep you posted, and tell you what we found and what we are changing. If it is going to take longer than a month to sort out, we will tell you why.
You can also complain to the Information Commissioner’s Office at any time, and you do not have to come to us first. They are at ico.org.uk/make-a-complaint or on 0303 123 1113.
Access to our systems is protected by two-factor authentication. The website sits behind a security plugin and a firewall, and everything is served over an encrypted connection. Harsh Divecha is the only person with access to client records.
On our forms we have switched on two of Zoho’s field-level protections. Your name and email address are marked as personal on all four forms, and your company name on three of them: it is not marked on the guide request. Marked as personal means anyone trying to export them or put them into an automated email gets a warning and has to confirm before it will go ahead. Your name, email address and company name are also encrypted on all four forms, which Zoho describes as an extra layer of security while the data is stored, and which means they are masked in printed and downloaded reports. We have not been told the algorithm Zoho uses and we are not going to imply we know it.
If we confirm a personal data breach we report it to the Information Commissioner’s Office without undue delay and, where the law requires it, within 72 hours of becoming aware. If the breach is likely to put your rights and freedoms at high risk, we tell you as well, without undue delay.
An earlier version of this page promised to tell people within 24 hours. We have taken that out, here and in our terms, because it was a promise we invented rather than one the law asks for, and a promise we might not keep is worse than the honest one above.
This is a website for businesses and we do not knowingly collect information about anyone under 13. If you think we have, tell us and we will delete it.
When we change this page we change the date at the top. This version, on 21 September 2026, was a substantial rewrite: we checked what our own website actually does, every page and post rather than a sample, and corrected everything that turned out to be wrong. Where we were previously inaccurate, the sections above say so rather than quietly fixing it.
On 9 October 2026 we changed sections 1 and 4 to name the pricing page beside the contact page. Its quote form has loaded before you choose since 7 October 2026, and until this change the policy did not say so.
On 12 October 2026 we rewrote sections 5 and 6 to describe our forms as they are now, added SMTP2GO, our Microsoft 365 mailbox and demo requests to section 7, corrected what section 11 says about the guide request, and added one sentence to section 1 about the form analytics that sits inside three of our forms. Section 6 says what the old version got wrong and what it left out.
On 15 October 2026 we added to sections 5 and 6 the hidden Page field that the contact form, the demo request and the quote request now carry, as the guide request already did.
On 27 October 2026 we changed sections 1, 3 and 4: the live chat now has a switch of its own on the banner, so you can have the chat without the measuring, or the measuring without the chat. The same day we shortened the record of your banner choice from 365 to 180 days (section 4).
Privacy and data protection: dataprotection@techspireit.co.uk
Anything else: info@techspireit.co.uk or 020 3337 6081
Post: Techspire IT Limited, 6th Floor, 37 Lombard Street, London EC3V 9BQ