Last Updated: December 2025
Company Number: 16288062
ICO Registration Number: [ZB962724]
1. Introduction
Techspire IT Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information when you visit our website or engage our IT consultancy services.
2. Information We Collect
- Direct Inquiries: We collect your name, business email, and company details through Zoho Forms and our Zoho SalesIQ live chat widget.
- Service Data: We process information necessary to manage your Microsoft 365 accounts and Claromentis implementations.
- Automated Website Data: Through cookies, we collect technical information such as your IP address and browsing behavior to improve our site.
3. Remote Support & System Monitoring (RMM)
To provide our Remote Workspace Assurance services, we utilize specialized tools to maintain system health and performance:
- Remote Assistance (Zoho Assist): We use Zoho Assist to provide live remote support. We only take control of a user’s system with their explicit consent during an active support session.
- Unattended Access & RMM: Client systems are enrolled in Zoho Unattended Access to allow for proactive maintenance. This includes monitoring system health, hardware alerts, performance optimization, and the deployment of security patches.
- Data Limitation: Our RMM and remote tools do not collect, read, or store your personal or business files. We only monitor technical metadata related to system performance and security status.
4. How We Use Your Information & App Integration
Your data moves through our integrated Zoho ecosystem to ensure efficient service:
- Lead Management: Data captured via Zoho Forms is integrated into our Zoho CRM.
- Support & Ticketing: Technical support requests are routed to Zoho Desk for tracking.
- Real-Time Assistance: Zoho SalesIQ identifies returning visitors to provide faster live chat support.
5. Cookie Policy
We use cookies to enhance your experience:
- Essential Cookies: Required for secure website function.
- Support Cookies (Zoho SalesIQ): Enable live chat and track user journeys across service pages.
- Managing Cookies: You may “Reject Non-Essential” cookies via our consent banner at any time.
6. Data Security & Storage
- Encrypted Environment: Data collected via Zoho applications is stored within an encrypted, enterprise-grade cloud environment.
- Breach Protocol: In the event of a confirmed data breach affecting Customer data, Techspire IT will notify you within 24 hours.
7. Your Legal Rights
Under the UK GDPR, you have the right to access, correct, or erase your personal data. You also have the right to object to or restrict certain processing activities.
8. Contact & Compliance
- Data Protection Officer: For privacy matters, contact dataprotection@techspireit.co.uk
- Registered Office: 6th Floor, 37 Lombard Street, London, United Kingdom, EC3V 9BQ.
- Regulator: Techspire IT Limited is registered with the Information Commissioner’s Office (ICO).