Last Updated: May 2026
Company Number: 16288062
ICO Registration Number: ZB962724
1. Introduction
Techspire IT Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information when you visit our website, engage our IT consultancy services, or use the Techspire mobile application.
2. Information We Collect
- Direct Inquiries: We collect your name, business email, and company details through Zoho Forms and our Zoho SalesIQ live chat widget.
- Service Data: We process information necessary to manage your Microsoft 365 accounts and Claromentis implementations.
- Automated Website Data: Through cookies, we collect technical information such as your IP address and browsing behaviour to improve our site.
3. Remote Support & System Monitoring (RMM)
To provide our Remote Workspace Assurance services, we utilise specialised tools to maintain system health and performance:
- Remote Assistance (Zoho Assist): We use Zoho Assist to provide live remote support. We only take control of a user’s system with their explicit consent during an active support session.
- Unattended Access & RMM: Client systems are enrolled in Zoho Unattended Access to allow for proactive maintenance. This includes monitoring system health, hardware alerts, performance optimisation, and the deployment of security patches.
- Data Limitation: Our RMM and remote tools do not collect, read, or store your personal or business files. We only monitor technical metadata related to system performance and security status.
4. How We Use Your Information & App Integration
Your data moves through our integrated Zoho ecosystem to ensure efficient service:
- Lead Management: Data captured via Zoho Forms is integrated into our Zoho CRM.
- Support & Ticketing: Technical support requests are routed to Zoho Desk for tracking.
- Real-Time Assistance: Zoho SalesIQ identifies returning visitors to provide faster live chat support.
Lawful basis for processing: Under the UK GDPR, our lawful basis for processing your personal data is performance of a contract (to deliver the services you have engaged us for), legitimate interest (to operate, secure, and improve our services), or consent (where you have opted in to marketing communications or optional features). You may withdraw consent at any time by contacting dataprotection@techspireit.co.uk.
5. Cookie Policy
We use cookies to enhance your experience:
- Essential Cookies: Required for secure website function.
- Support Cookies (Zoho SalesIQ): Enable live chat and track user journeys across service pages.
- Managing Cookies: You may “Reject Non-Essential” cookies via our consent banner at any time.
6. Data Security & Storage
- Encrypted Environment: Data collected via Zoho applications is stored within an encrypted, enterprise-grade cloud environment.
- Breach Protocol: In the event of a confirmed data breach affecting Customer data, Techspire IT will notify you within 24 hours.
7. Your Legal Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- The right to be informed about how we collect and use your personal data.
- The right of access to the personal data we hold about you.
- The right to rectification if any personal data we hold about you is inaccurate or incomplete.
- The right to erasure (“the right to be forgotten”), allowing you to ask us to delete personal data we hold about you.
- The right to restrict processing of your personal data in certain circumstances.
- The right to data portability, allowing you to obtain a copy of your personal data to re-use with another service or organisation.
- The right to object to our use of your personal data for particular purposes, including direct marketing.
- Rights in relation to automated decision-making and profiling.
To exercise any of these rights, please contact us at dataprotection@techspireit.co.uk.
Right to lodge a complaint: If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. The ICO can be contacted at ico.org.uk or on 0303 123 1113.
8. Mobile Application (Techspire App)
The Techspire mobile application (“Techspire,” the “App”) is published by Techspire IT Limited and provides authenticated access to the Techspire IT digital workplace platform, which is built on Claromentis infrastructure. The App is available on the Apple App Store and Google Play Store and is restricted to authorised staff, contractors, and partners of Techspire IT Limited.
8.1 Data Controller and Data Processor
- Data Controller: Techspire IT Limited (Company No. 16288062), 6th Floor, 37 Lombard Street, London, EC3V 9BQ, United Kingdom.
- Data Processor: Claromentis Ltd, which provides the underlying digital workplace platform and mobile application infrastructure under a Data Processing Agreement.
8.2 Data Collected via the App
When you use the Techspire App, we collect:
- Account credentials: username, email address, and authentication tokens, used solely to log you into the platform.
- Profile information: name, role, department, and profile photo where provided.
- Usage data: pages visited, features used, and interaction patterns, used to maintain platform performance.
- Device information: device type, operating system version, and app version, used for technical support and compatibility.
- Content you create: messages, documents, forms, and other content you submit within the workplace platform.
The App does not collect or access your contacts, photos, or files outside content you actively upload; your location data; advertising identifiers; or any data used for cross-app or cross-site tracking.
8.3 Push Notifications
The App may send push notifications related to platform activity (messages, mentions, workflow updates). Push notifications are delivered via OneSignal, a service used by Claromentis to deliver notifications to your device. You may disable push notifications at any time via your device settings.
8.4 Permissions Requested
The App may request access to:
- Camera and photo library: only when you actively upload a photo or document to the platform.
- Notifications: for push notifications described in section 8.3.
- Biometric authentication (Face ID / Touch ID / Fingerprint): optional, used only if you enable biometric login.
All permissions are optional and can be revoked via your device settings at any time.
8.5 Data Storage, Transfers, and Security
Data submitted via the App is stored on Claromentis SaaS infrastructure hosted on Google Cloud Platform in London (europe-west2). The underlying platform is operated by Claromentis Ltd under ISO 27001:2022 certification, with security controls including encrypted storage, regular vulnerability scanning, endpoint protection, and audited incident management. Where data is transferred outside the UK or EEA, appropriate safeguards including UK International Data Transfer Agreements and Standard Contractual Clauses are in place.
8.6 Data Retention
Account data is retained for the duration of your active relationship with Techspire IT Limited. On termination of access, account data is deleted within 90 days unless retention is required by law or for legitimate business purposes.
8.7 Account Deletion
You may request deletion of your Techspire App account and associated data at any time by emailing dataprotection@techspireit.co.uk. Account deletion will be processed within 30 days and confirmed in writing.
8.8 Children
The Techspire App is not intended for use by individuals under the age of 16 and we do not knowingly collect data from children.
8.9 Sub-processors
The Techspire App relies on the following sub-processors engaged by Claromentis Ltd to deliver core functionality:
- Google Cloud Platform (hosting, London UK)
- OneSignal (push notification delivery)
- SendGrid / Twilio Inc. (transactional email notifications)
- Microsoft Corporation (Single Sign-On authentication via Microsoft Entra ID, where enabled)
A current list of Claromentis sub-processors is available at https://www.claromentis.com/privacy.
8.10 Lawful Basis for App Data Processing
Under the UK GDPR, our lawful basis for processing your personal data via the Techspire App is:
- Performance of a contract: to provide you with access to the workplace platform you are authorised to use.
- Legitimate interest: to maintain platform security, performance, and user support.
- Consent: where you have opted in to optional features such as push notifications or biometric login.
You may withdraw consent at any time via your device settings or by contacting dataprotection@techspireit.co.uk.
9. Contact & Compliance
- Data Protection Officer: For privacy matters, contact dataprotection@techspireit.co.uk
- Registered Office: 6th Floor, 37 Lombard Street, London, United Kingdom, EC3V 9BQ.
- Regulator: Techspire IT Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZB962724.